Protocol for clients to ensure safer treatments

Updated April 2021

Following the announcement by the Government on Monday 5th April 2021, We are delighted that Medulla Holistic Therapies can start seeing clients face to face again for hands on treatments. This protocol for safer treatments sets out how we can do it.

And so we return to hands-on treatments again after yet another lockdown to control the spread of coronavirus, however the virus and COVID-19 has not gone away.  Obviously keeping you and us safe is of paramount importance and so there will be some changes to the way appointments and treatments are carried out.

Our protocol for safer treatments will include reduced chat time and increased PPE as well as a health questionnaire before each and every appointment.  I will ask you to not attend your appointment if you or any of your household have any of the COVID-19 symptoms, to wear your own face covering and put it on before entering the house and to take care not to touch anything before you enter the treatment room as a way of protecting us all.

Please read through this protocol which is based on guidance received from the Government, my insurers and governing bodies.

I have also created a document showing my risk assessment and the commitments I am undertaking to ensure the room, equipment and the treatment are as safe as they can be.

If you have any questions please do not hesitate to contact me.

	Please do not come if you or a member of your household has any of the symptoms of COVID-19. (There will be no cancellation fee in this instance).
	You must complete the health questions on the day of your appointment. I will call you or text to you with these questions prior to each appointment.
	Please put on your face covering before you come into the house.
	Allow me to spray your hands with sanitiser and take your temperature as you arrive. I will be using Neal’s Yard Hand Defence (min. 70% alcohol and anti-bacterial essential oils)
	Please try not to touch anything before you get in the treatment room. Doors, kitchen surfaces or furniture – this is our home.
	Please do not bring anything into the house. No bag, no phone, no coat.
	Where possible the consultation parts of your appointment will be carried out in the garden. Or if this has to be done indoors will be much shorter.
	You will be asked to leave shoes and keys in a box by the door. I will lock the door as usual for security.
	Where possible please try to avoid using our bathroom. Please go before you leave home.
	Leave your diary/phone in the car. We can arrange your next appointment in the car park or over the phone.